The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a law in Ontario with the purpose of developing, implementing and mandating accessibility standards in order to achieve accessibility for persons with disabilities, with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises. The “Accessibilities Standards for Customer Service”, under the AODA, Ontario Regulation 429/07 establishes accessibility standards specific to customer service for organizations that provide goods and services.
NCH Canada is committed to excellence in serving all customers including people with disabilities. NCH Canada will provide services in a way that respects the dignity and independence of persons with disabilities. NCH Canada will ensure that its policies, practices and procedures are consistent with the following core principles as outlined in the AODA.
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NCH Canada appreciates any feedback regarding the delivery of services to persons with disabilities, as it may identify areas requiring adjustment and will assist us in continuous service improvement. Feedback can be accomplished through telephone, in person, in writing or by email. NCH Canada will make best efforts to provide a response in the same format in which the feedback was received. Where possible, feedback will be addressed immediately, however some feedback may take longer to address if it requires review prior to action taken. NCH Canada will make every attempt reasonable to rectify any complaints received regarding the delivery of its goods and services to people with disabilities. NCH Canada will respond within 21 working days.
Feedback may be provided directly to:
Anne Ignasz, NCH Canada Facility Manager
247 Orenda Road, Brampton, ON L6T 1E6
Telephone: (905) 457-5220 Ext#212